Customer-centric, Impact-driven, collaborative leader

With 15+ years of experience as a leader in digital user experience and strategy, I have been integral to leading cross-functional design teams to reach optimal business results through productive processes & customer-centric solutions. It is my passion to utilize my expertise in communication strategies & process improvements to ensure optimal service designs, focusing on Agile & Lean methodologies to produce high-level results to ensure client satisfaction.

SCROLL DOWN

Customer-centric, Impact-driven, collaborative leader

With 15+ years of experience as a leader in digital user experience and strategy, I have been integral to leading cross-functional design teams to reach optimal business results through productive processes & customer-centric solutions. It is my passion to utilize my expertise in communication strategies & process improvements to ensure optimal service designs, focusing on Agile & Lean methodologies to produce high-level results to ensure client satisfaction.

My work

Explore a selection of my key projects, showcasing my skills and experience.

My work

Explore a selection of my key projects, showcasing my skills and experience.

Beyond features: How I led a team to reimagine Talent Development — **Beyond features**

How I led a team to reimagine Talent Development

See the story

Designing Sidebar at ServiceNow: A product for seamless agent collaboration — **Designing Sidebar at ServiceNow**

A product for seamless agent collaboration

See the story

Elevating customer satisfaction: How I helped Wells Fargo improve sales chat CSAT by 7% — Elevating customer satisfaction

How I helped Wells Fargo improve sales chat CSAT by 7%

See the story

About Me

I am a proactive, collaborative, problem solver. Keep scrolling to learn more about what excites me.

About Me

I am a proactive, collaborative, problem solver. Keep scrolling to learn more about what excites me.

What excites me

Collaborative outcomes

I drive change through collaborative vision and action. I empower teams to deliver meaningful results, ensuring shared understanding and investment in our success.

Empowering growth

I'm passionate about mentorship and knowledge sharing, fostering team growth and career development through empathy and support.

Impactful design leader

I lead teams to deliver evidence-driven solutions through hypothesis-based design, adapting quickly and challenging the status quo for meaningful impact.

But of course, when I’m not solving customer problems, I keep an active schedule of other activities such as cheesemaking, knitting, cooking, enjoying nature, and spending time with my family.

View my resumé

Contact Me

Do you have an opportunity in mind? I'd love to hear from you!

Email me at contact@jessicademartini.com

Contact Me

Do you have an opportunity in mind? I'd love to hear from you!

Email me at contact@jessicademartini.com

I am located in Sonoma, CA.

You can also find me on LinkedIn